“I had booked a poolside cabana, but when I arrived the receptionist admitted that there were no more poolside cabana rooms, and that she could move me to an older wing of the hotel, facing the parking lot. The room was dark and had an old musty smell. It felt unclean and had broken down equipment (phone, lamp). To my surprise, I was still billed the poolside cabana rate and now have to follow up on that. Would not stay here again.”

“I stayed here for a week during a business travel. The hotel provided a good service and I had a comfortable stay. The rooms were clean and they had all the necessities. They were quite outdated and old style though. There were plenty of parking. The staff were helpful and friendly. The bed was extremely comfortable. I only had a minor issue which got resolved quickly. I was first put into a connecting room on the ground floor where the room connected to two other rooms. The doors were thin and I could hear every noise my neighbours made (every single step and cough) all through the night. I just didn't feel relaxed and at ease in that room due to the noise. When I told the uncomfortable feeling, the hotel staff kindly accommodated the room change request. My second room was really great. Here are some more details: Welcome: I was welcomed to the hotel with recognition to my IHG status and I was offered a welcome drink or more points as a welcome gift. Even though I chose the welcome points, it is not credited into my account. I wasn't offered a room upgrade to the best of my knowledge and I was given a room with outside patio. As explained above, it was a connecting room and I didn't feel comfortable. They accommodated my room change request which was greatly appreciated. Overall, it was a mix of emotions at the beginning. Room: The first room was very noisy due to being on the ground floor and being a connection room to not 1 but two rooms. It was the worst. But then, the second room was very comfortable and I started enjoying my stay after being moved into that room. The room is a bit aged but it is kept in good status and kept clean. The shower curtains could be changed more frequently but apart from that, I was happy with the room. The hotel amenities: I used the gym quite a bit due to being jet-lagged. It was a nicely equipped gym with all kind of training equipment including Peloton bikes (kudos on that). The pool area was nice but the loungers could be cleaned up a bit more often. There is also a nice bar where you can socialise with your friends. Breakfast: I only had breakfast at the hotel for 1 morning. It is quite good with whatever you can expect from an American breakfast. It was priced as 19$ per person which is a bit high but it is worth it. Location: For visiting Palo Alto and Mountain View area, it is a great location. You have plenty of parking (10$ per night) and you can park almost right next to your room. Overall, I enjoyed my stay apart from some hiccups that got resolved by the friendly staff. I would appreciate a bit more recognition to "Crowne Plaza" branding and IHG One Reward status. However, all in all, I would consider staying here again.”