“This review is a little difficult.The location was great and they had nice employees but the whole stay had so many issues. First open booking in the pic and It showed a King with a sofa bed.When I’m got there there was no Sofa bed and they said it Would cost more.They also said they didn’t have a roll away bed either.I ended up just staying in the room because it was a very big king size so it worked.They also have an additional fee It was like $25 a day but it did give you credit towards their in-house restaurant and dry cleaners etc.If you use their services they just deduct at midnight.We had left for dinner and when we came back the elevators were not working.A guy then came and told us we have to take the back elevator which he had to escort us.It was what I believe the staff uses.It took us up to the back room where the cleaning stuff was and all the extra bedding.As we were walking through I saw roll away beds only a couple and was wondering why they lied to me. The next day we went sight seeing when we came back that night the elevators were down and tons of people in the hall.They wouldn’t let anyone go to the rooms and when we asked why the lady at the front desk said she’d let us know soon.We waited 20 min before the fire man showed up and then we found out it was a false fire alarm.When the elevator was available we finally got to our rooms.We also ordered from the restaurant and said we’d pick up and asked when it would be ready they said 30 min.All of a sudden we get a knock at our door and it’s someone from the restaurant asking if we were going to get our food it’s ready.Why didn’t they just bring it with them ? Also we ordered loaded nachos and they were not worth buying save your money. Other then that the location is great for the world trade area.Close to 9/11, subways, ferry’s etc. I think if all of that didn’t happen and the staff just seemed a little more happy about working there then 5 stars for sure.”

“Very nice hotel! Very easy access from the tunnel. Check in was a breeze and they have a line for elite members as well. Also the bar was very low-key and tranquil the bartenders were also nice and there was evening entertainment. Bellhops were kind and courteous. The rooms are smaller as typical in a skyrise. Our honest only complaint was that the rooms were left somewhat dirty our garbage can was an empty from the last guest and they were considerable amount of dust all over. But the Linens were clean and the bed was fresh all of the amenities within the room are new. And the bathroom was clean”